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SAVE THE DATES!

July 2018
Summer Drive In TBD

October 28-30, 2018
MACRAO 82nd Annual Conference at Camden on the Lake


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FALL 2009 CONFERENCE PROGRAM

Guidelines for Presenters and Facilitators

Please note: Session titles in orange have powerpoint presentations available. Please double-click on title to download. Check back often, as more presentations will be added they are received from presenters.

Sunday, October 25

1:00-5:30 pm

Registration
2:00-4:30 pm

E-Transcripts Update (Pre-registration required)

Session Handouts:
E-Transcript Start-Up Checklist
E-Transcript Cost Savings Analysis Form
Electronic Transcript Update
Opinion Paper on E-Transcripts
SPEEDE Server Registration Form
The University of Missouri Solution for Processing E-Transcripts

Presenter: Dawn Hatterman, Metropolitan Community College-Maple Woods; Kathy Hale, Metropolitan Community College-Longview

This workshop is a follow-up to the July E-Transcript Summit.  Presenters and participants will continue the conversation by sharing their progress towards implementing E-transcripts; from developing partnerships with other schools, to writing code and testing.  This will be an opportunity to discuss challenges with initiating E-transcripts and the chance to learn from others and continue to form supportive relationships for this initiative.

Based on summit reviews, this workshop will provide information to support the value and viability of utilizing the SPEEDE UT Server.   Attendees will be provided with practical tools such as a start-up check list, details on how to register for the SPEEDE server, and a formula for determining your institution’s cost savings.

2:00-4:30 pm

Advising and Retention (Pre-registration required)

Presenter: Kathy Johnston, Jefferson College; Eilene Acheson, Jefferson College

The Jefferson College Nursing program recognized the need for a transparent entrance scoring sheet for the Program.  This process allows students to compete on a yearly basis, avoiding being placed on a waiting list.  Students are able to understand where they stand as a candidate for entrance into the nursing program.  If a student is not admitted into the program the sheet allows them to see how they could improve as a candidate for the following year.

The process of advising nursing students includes explanation workshops, detailing the process of applying and the points of the worksheet itself.  This point system requires the cooperation of admissions and the registrar’s office. 
The software that supports the program works with Banner and was created by the computer department at Jefferson College.

The point sheet is also used during advising sessions with students to help them better understand the process of admissions to the program.  The point sheet is also available on the Jefferson College website.

Presenters will discuss the creation of the point’s worksheet and explain how this system benefits advisors and students by clarifying the application and admissions process to the nursing program.  Handouts will be provided to participants and informal discussion will allow audience members to share information about the advising and application process.  Presenters will discuss the possibility to use the point worksheet toward any academically competitive entrance program.

2:00-4:30 pm

International Students:  INS rules and restrictions (Pre-registration required)

Presenters: Joy Stevenson, University of Central Missouri; Heather Hoel, University of Central Missouri 

4:45-5:30 pm New Member Orientation
4:45-5:30 pm

Platinum Exhibitor Presentations

A. The SCRIP-SAFE Advantage - A Total Transcript Solution

Presenter: Mindy Starcher, National Sales Director of eSCRIP-SAFE and Transcripts on Demand

SCRIP-SAFE International has served the higher education community since 1989 and is recognized as the world’s leading manufacturer of security transcript paper and the single most trusted authority in combating fraudulent academic misrepresentation. In our continuing role to provide world-class solutions to the higher education community, we have created eSCRIP-SAFE?, a global electronic transcript delivery network that enables the secure delivery of PDF formatted transcripts and Transcripts on Demand?, our new transcript ordering system that allows students and alumni to order transcripts online, at no cost to the institution. Join Mindy as she demonstrates these two products and shows how SCRIP-SAFE? International can help your school reduce operating expenses and improve service to your students.

B. Platinum Exhibitor Presentation
Achieving ROI in Enrollment Services with Perceptive Software ECM Solutions

Presenter: Andrew Dierks, Perceptive Software

Now more than ever, your school needs to find ways to do more with less and save money. That means you’re searching for business solutions that help you serve more students more efficiently, make faster and better informed award decisions and streamline key processes. Learn how Perceptive Software enterprise content management solutions integrate easily with existing student information systems and business software applications to create long-lasting efficiencies in enrollment services. By eliminating the wastefulness of paper and giving staff members automatic access to the documents they need, your institution truly can do more with less.

C. Platinum Exhibitor Presentation
Solving  Staffing Woes Through Transcript Automation.”

Presenter: Ben Laetz, Credentials Solutions

Credentials Solutions, celebrating 10 years of processing online transcript requests, understands the impact of transcript processing on your staff and on your budget.  In this session, we will present a detailed analysis of transcript production and the associated burden on your resources.  We will discuss how you can actually improve the level of transcript services offered to your students and alumni while reducing the impact on your staff through the use of automation.  We will also discuss how to automate the sending and receiving of XML transcripts to your fellow Missouri institutions through the Texas Server.
5:45-6:45 pm

Conference Opening and Opening Social (sponsored by Credentials)

6:15 pm and 7:00 pm Dinner and Networking on your own
We will have sign up sheets for going to area restaurants at the registration table.

Monday, October 26 - WEAR YOUR SCHOOL COLORS DAY

7:30 am - 12noon

Check-in/Registration

7:30-8:15 am Continental Breakfast
7:30 am-2:30 pm Vendor Exhibits Open
8:15-9:15 am

Opening Session
Keynote:Pat Richie, "Five Dysfunctions of a Team "

9:15-9:30 am Break
9:30-10:30 am Breakout Sessions I
 

A. Focus on the End User:  What do your “customers” really want?

Presenter: Neely Current, University of Missouri; Brenda Selman, University of Missouri; Xin Wang, University of Missouri 

This session will review how the University of Missouri were able to research end-user reactions to their new student information system, and how they will use that information to enhance the campus community’s experience with the system.  What students, staff and faculty experience may be different and their reactions may be unanticipated. The MU case study will highlight the process, the findings and discuss “next steps.”

 

B. Safeguarding Personally Identifiable Information: Assessing and Mitigating the Threat of Identity Fraud—Part I

Presenter: Al Marcella, Webster University

This two-part presentation will address the most significant issues in identity fraud faced by today’s business and records management professionals.  Charged with ensuring the security of your organization’s confidential, personally identifiable information (student, staff, faculty and administration) what risks threaten the integrity and security of these data and how will you mitigate these risks using the available technology?

The attendee will be provided with valuable resources, and insights into protecting on-line identities, ensuring greater privacy of protected information, avoiding online fraud schemes, protecting sensitive personal and student information, plugging information leaks, assessing security exposures and even coping with identity fraud after an impostor strikes. Also addressed will be what role security and the security function plays in providing a controlled work environment for protecting and safeguarding the confidentiality of institutional data.

Also addressed will be what role security and the security function plays in providing a controlled work environment and assessment and recommendations to senior management for protecting and safeguarding personal, corporate and client confidential data.

 

C. How to Survive Being an Admissions Newbie

Presenters: Samantha White, Columbia College; Megan Poynter, East Central College

The first few years as an admissions professional can be rough. This session will cover the opportunities and challenges of being a new person from a four year private university and community college perspective. You will learn tips to help you be prepared in an ever-changing, sometimes unpredictable environment.

 

D. What Got You Here Won’t Get You There by Marshall Goldsmith

Presenters: David Schoolfield, Cox College

“Your hard work is paying off.  You are doing well in your field.  But there is something standing between you and the next level of achievement.  That something may just be one of your own annoying habits…”  Join this session and we will discuss 20 habits that may be holding you back. 

10:30-10:45 am Break
10:45 am-11:45 am Breakout Sessions II
 

A. VA Session

Presenters:  Steven Nelle, State Department of Elementary and Secondary Education: Veterans' Education and Training Section

The State Approving Agency has the primary responsibility and focus to review, evaluate and approve quality programs of education and training under State and Federal criteria in order for veterans to utilize their VA education benefits. State Approving Agencies conduct on-site supervisory visits to approved institutions and schools seeking approvals. They provide technical assistance to all interested parties as well as outreach activities to foster the usage of the GI Bill.

 

B. Safeguarding Personally Identifiable Information: Assessing and Mitigating the Threat of Identity Fraud—Part II

Presenter: Al Marcella, Webster University

A continuation of the two-part presentation addressing the most significant issues in identity fraud faced by today’s business and records management professionals.  Charged with ensuring the security of your organization’s confidential, personally identifiable information (student, staff, faculty and administration) what risks threaten the integrity and security of these data and how will you mitigate these risks using the available technology?

The attendee will be provided with valuable resources, and insights into protecting on-line identities, ensuring greater privacy of protected information, avoiding online fraud schemes, protecting sensitive personal and student information, plugging information leaks, assessing security exposures and even coping with identity fraud after an impostor strikes. Also addressed will be what role security and the security function plays in providing a controlled work environment for protecting and safeguarding the confidentiality of institutional data.

Also addressed will be what role security and the security function plays in providing a controlled work environment and assessment and recommendations to senior management for protecting and safeguarding personal, corporate and client confidential data.

 

C. COTA Advisory Committee update on State-wide Transfer Issues

Presenter: Melissa Hattman, University of Missouri-St. Louis; Debbie Schatz, Missouri University of Science and Technology

The Department of Higher Education’s Committee on Transfer and Articulation Advisory Committee (COTA-AC) consists of your colleagues from colleges and universities in Missouri. The COTA-AC serves as a resource for COTA as it directs policies and procedures that affect Missouri institutions. Former AC chair, Melissa Hattman, and current chair-elect, Debbie Schatz, will provide an update on current transfer and articulation issues such as transfer of credit for early childhood programs, processes for credit transfer for non-regionally-accredited schools, and the upcoming 2010 DHE Transfer Conference.
 

D. Focusing on Key Relationships:  Parents as Partners

Panelists: Laura A. Page; University of Missouri-Columbia

While much of the media portrayal leans to the negative side—overusing terms such as “helicopter parents” is an example—a refreshing new approach to parent relations is quickly on the rise.

Parents play a critical role in the success of their college students.  In recognition of this relationship, many institutions are expanding the services offered to parents of current students.  Parent and family relations is a campus-wide effort to enhance the collegiate experience for students and their families. 

In order to accomplish this mission, institutions must strive to:

  • Assist parents in understanding their role in the student’s transition to college;
  • Communicate important information to parents;
  • Provide involvement opportunities and solicit parent feedback on key issues;
  • Increase a sense of community and networking among parents and family members;
  • Encourage parents to financially support the educational experience of students; and
  • Promote student decision making
11:45 am-1:15 pm

MACRAO Luncheon & Program

1:15-2:15 pm Breakout Sessions III
 

A. Going, Going, Gone

Presenter: Carla Whitney, University of Missouri-Columbia; Victor Price, University of Missouri-Columbia; Holly Lincoln, Jefferson College
Kim Harvey, Jefferson College;

A follow up presentation to last year’s panel discussion on how Missouri institutions provide course schedules and catalogs to students.  During this budget conscious time, productions of these publications have felt the squeeze in many institutions across Missouri.  New institutional research will be provided.  Sharing of your institution’s practices/changes is welcomed during our open discussion. 

 

B. Social Media and Student Enrollment:  Turning your “friends and followers” info your students

Presenter: Lori Croy, University of Missouri-Columbia

Do you know where your prospective students are? The student landscape is all atwitter with the latest in social media. Find out about Facebook, Twitter, MySpace, etc., and learn how your school measures up. This session will provide you with information and cost-effective tips to help you use social media to meet your recruitment goals.
  C. Orienting and Training Employees & Showing Appreciation on a Shoestring Budget

Presenters:  Eric Cunningham, Columbia College

The session will discuss some lessons learned in developing and delivering a new staff member orientation.  Both philosophical and operational aspects of hosting a new staff orientation will be discussed.  Additionally, part of the session will discuss techniques to enhance staff morale. Again, both the philosophical background and the actual workings of staff appreciation events will be shared.

 

D. SEM: Building a Class instead of Filling a Class

Presenter:  Jay Goff, Missouri University of Science and Technology

2:15-2:30 pm

Break - Last Change to Visit Exhibitors (sponsored by ACT)

2:30-3:30 pm

Breakout Sessions IV
A. Athletic Eligibility in the Registrar's Office

Presenter: Kim Humphrey, University of Missouri-Columbia

  B. The sky is falling - you the institution and students when disaster strikes

Presenter: Dr. Wesley Payne, Three Rivers Community College

A discussion of best practices to protect the students and institution when disaster strikes. How to protect record integrity, institutional operations, and students will be discussed as well as operational procedures to resume operations after a shutdown occurs. 

 

C. Serving the Non-Traditional Students

Presenters:  Chris Adams, Three Rivers Community College; Holly Lincoln, Jefferson College

In today's economy non-traditional students are surging to our campuses. Recognizing that non-traditional students must be treated differently from the recruitment process to graduation, two community colleges have transformed themselves to serve the non-traditional student. Come to an open forum to listen, learn, and teach each other how to best serve the older student.
 

D. Tracking Outcomes vs. Counting Students: Creating an Assessment Plan in the Registrar’s Office

Presenter: Nicole Woolsey, University of Missouri-Kansas City

In the last academic year, the Student Affairs and Enrollment Management division at the University of Missouri—Kansas City initiated a project to develop outcomes based assessment programs for each department within the division.  The UMKC Registration & Records Office participated in the process and developed a starter plan to implement.  Based on that experience, this session will focus on developing a basic understanding of outcomes assessment from the perspective of a Registrar’s office.  The UMKC Registration & Records plan will be shared along with key insights from the process. 

3:30-4:00 pm Break - Exhibitor Thank You and Drawings
4:00-5:00 pm

Town Hall Meeting

 

•  Admissions/Enrollment Management
• Registrar

Dinner on Your Own
(See Regisration Table for Dinner Group Sign Ups)

5:00 pm - 1st Round of Dinners
6:45 pm - 2nd Round of Dinner

Tuesday, October 27

7:00-7:45 am

Breakfast Buffet

7:45-8:45 am MACRAO Business Meeting
8:45-9:45 am Breakout Sessions V
 

A. Registrar’s Role in Enrollment Management

Presenter:  David Schoolfield, Cox College

This session will be a discussion on the registrar’s role and the concept of enrollment management and if they belong together.  Please come prepared to participate and share your ideas.  This is not a lecture session.
 

B. Graduation Websites

Presenter: Doug Swinck, Unversity of Missouri – Kansas City

 

C. Revolutionize Information Sharing with Microsoft OneNote

OneNote in the Registrar's Office

Presenters: Lenell Hahn, Southeast Missouri State University; Katie Zumwalt, Columbia College

Did you notice OneNote with the release of Microsoft Office 2007 and wonder how it is used?  Come see how the Registrar’s Office at Columbia College and the Admission’s Office at Southeast Missouri State are using it to revolutionize information sharing and project management.
 

D. SEM: Part 2 Seachase

Presenters: Jay Goff, Missouri University of Science and Technology

9:45-10:00am

Break

10:00-11:00am Breakout Sessions VI
 

A. FERPA Consent Exceptions – FERPA Changes, New Missouri Legislation and Dealing with Subpoenas

FERPA 09

Presenter: Kathleen (Kate) Murphy Markie, Office of the General Counsel, University of Missouri System; Brenda Selman, University of Missouri

Come to this session to review FERPA consent exceptions, discuss some of the 2008 changes to FERPA, learn about the interaction between FERPA and the 2010 Census collection process for higher education,  learn about new Missouri legislation (such as the replacement HB 390, which is the replacement for HB 1549 concerning legal presence of students and SB 389 compliance.), and discuss how to deal with subpoenas.

 

B. Keeping an Eye on Classroom Utilization and Scheduling

Presenter: Victor Price, University of Missouri-Columbia; Carla Whitney, University of Missouri-Columbia; Steve Winters,  University of Missouri-Columbia

Does your campus seem to have too many sections and not enough rooms for everyone? Are you considering adding a tent to your quad if you need to add one more section of courses? Many campuses are experiencing sustained growth and are searching for a way to maximize their space utilization. This session will examine room scheduling and utilization analysis at the University of Missouri in Columbia.

  C. Effective Strategies for Multicultural Recruitment

Presenter: Alan Byrd, University of Missouri-St. Louis

This session will examine the best practices for multicultural student recruitment.  The presenter will discuss the strategies used by Southeast Missouri State University that led to a 67% enrollment increase for multicultural students from 2000-2005.  The following strategies will be discussed in detail: targeted recruitment, outreach activities, campus visit programs, peer recruitment and telemarketing.

 

D. Pursuit of a Higher Degree

Presenter: Kim Harvey, Jefferson College

Are you interested in pursuing a graduate degree? Come hear about the experience of one graduate student and the rewards (and challenges) of pursuing a higher degree. An open discussion will be included where participants can share their thoughts and concerns about balancing the demands of home, work, and school.

11:00-11:30am

Closing Session
Attendance Prize Drawings

11:30am-noon

2008 – 2009 Board and Committee Chair organization Meeting

Be a part of MACRAO's future! We are currently looking for volunteers to serve on each of the following committees during the 2009-2010 academic year:

  • Admissions
  • Professional Development
  • Registration and Records
  • Data Systems

Committee service is not only a great professional development opportunity, but also a spectacular way to shape our organization and help set the agenda for next year's conference.