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October 28-30, 2018
MACRAO 82nd Annual Conference at Camden on the Lake


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FALL 2012 CONFERENCE PROGRAM

Cruise to Success

"Cruise to Success"

Sunday, Oct. 28, 2012 from 2:30-4:20 p.m.
Social Media 101
This program will provide basic introduction to social media including why it is important for us to use it. This program functions as a “social media 101” for higher education. We will cover the basics of social media and engagement and how to use sites like Facebook, Twitter, YouTube,  Pinterest and blogs. This presentation is aimed at professionals who are not yet sure how to use social media in their work  are interested in using social media but unsure how to use the various tools available and/or are looking for an introduction to specific tools. Participants will be able to explain the benefits of using social media in working with students and colleagues. Participants will be able to identify multiple uses of social media (blogging  networking, videos, microblogging, etc.) to reach their desired audience. Participants will be able to join and use one or more social media tools covered in this presentation. This program will allow participants to think beyond the borders of physical space and how we can reach out and engage students through other media. As our physical spaces on campuses become more and more limited and as our online curriculums increase we will need to discover new ways of reaching out to our students. Using social media is becoming almost an essential tool in the student affairs practitioner’s toolbox to reach out and engage students  especially as there are an ever-increasing amount of students using these tools already. As students inhabit more virtual space in the classroom and beyond, we must examine different ways of engaging them. Explore using social media through in-depth examples of specific tools and learn how to implement them in your work. This workshop will provide participants with research on these tools, as well as practical uses for them.

Interest Track: Professional Development

Presenters: Kristen Abell, Director of Residence Life, University of Missouri-Kansas City


Sunday, Oct. 28, 2012 from 2:30-4:20 p.m.
Two Part Workshop:  E-Transcript Update and Complying with the 2012 FERPA Changes
Come to this two-part workshop. The first half will review the latest information on electronic transcript options, from the new ‘locked PDF’ rolled out by MU to status reports on usage by other leaders in the State. This is a chance to ask questions, compare benchmarks and continue spreading the use of electronic- transcript delivery.  The second half will review the new FERPA requirements for signed agreements for personally identifiable data released to certain entities, such as DESE and MDHE.  The workshop will discuss how to determine when an agreement is needed, what type and the key elements that need to be included as well as best practices.

Interest Track: Technology/Registration & Records

Presenters: Steven Winters, Associate Director, Student Information Systems, University of Missouri
Victor Price, Associate Registrar, University of Missouri
Michael Jennings, University of Missouri
Brenda Selman, University Registrar, University of Missouri
Doug Swink, Registrar, University of Missouri Kansas City

Presentations:
Electronic transcripts
FERPA 2012


Monday, Oct. 29, 2012 from 8-9 a.m.
Leading with Influence…When Chicken Little Enrolls in Your University
Chicken Little is the nursery story punctuated with repeated cries of “the sky is falling.”  Chicken Little becomes, in this keynote address, a literary paradigm on how to effectively lead an enrollment staff through the “new normal” of predictable change.  

Interest Track: Keynote Address
Presenter: Cal LeMon, President, Executive Enrichment, Inc.

Presentation


Monday, Oct. 29, 2012 from 9:00-9:30 a.m.
Schedule planner helps students create perfect class schedules each semester!
College Scheduler allows students to easily search for their classes, enter breaks for lunch, athletics, etc. and promptly generate multiple pre-made schedules with up to minute class information. Our clients experience increased enrollment credit hours, increased on-time graduation rate, and time savings in Academic Advising! Real time course demand reports available to Registrar’s Office.  Clients on Banner, Datatel, PeopleSoft & Homegrown. Used by Missouri State University, University of Arkansas Fayetteville and many other schools all over the country big and small.

Presenters: Mike Ayers, Director of Operations, College Scheduler LLC


Monday, Oct. 29, 2012 from 9:00-9:30 a.m.
Your Electronic Transcript Services Solution 
Through its Transcript Services, the National Student Clearinghouse offers a suite of services designed with flexibility to serve all sizes of institutions, helping institutions handle transcript requests around the clock and around the globe. Our electronic transcript solutions provide convenient 24/7 transcript ordering/tracking for students and alumni, secure exchanges between trading partners, SIS automation, and immediate electronic transcript delivery with state‐of‐the‐art document security.   You already trust us with your enrollment reporting.  Partner with us for your transcript services, too.    

Presenters: Nancy Penna, Regional Director, National Student Clearinghouse
Hilary Rich, Transcript Technical Specialist, National Student Clearinghouse

Monday, Oct. 29, 2012 from 9:30-10:30 a.m.
The Skills to Lead Your Staff Through Chaos
“Chaos” is change out-of-control.  The attendee in this breakout session will learn the intellectual, emotional and verbal skills to confront those in the workplace who either experience panic, burn-out or resistance among staff who are struggling with the realities of chaos.

Interest Track: Professional Development
Presenters: Cal LeMon, President, Executive Enrichment, Inc.

Presentation

Monday, Oct. 29, 2012 from 9:30-10:30 a.m.
Admitting veterans: Are both veterans and schools adequately prepared?
Thousands of military veterans will be leaving the service and attending academic institutions nationwide.  The Veterans Administration has imposed an administratively complicated and labor  intensive Post 9/11 GI Bill on higher education. This presentation will examine what veterans expect from our institutions and how higher education can rise to the challenges.  Discussion will include: --veteran issues: requirements and expectations of veterans -- how to build a veteran friendly infastructure on campus -- financial benefits to schools -- avoiding problems with the VA and State Approving Agengies -- garnering support from your administrators -- helping veterans complete their studies -- benefiting from campus resourses -- the role of student veteran organizations.  Colleges and universities nationwide will soon see thousands of military veterans leave the service to pursue academic studies.  Will these students be adequately equipped to make the transition from military to academic life and are our educational institutions sufficiently prepared to receive them?  Building an infrastructure to address the needs of both schools and veterans will be presented.

Interest Track: Admissions and Enrollment Management
Presenters: Carol Fleisher, Director, University of Missouri

Presentation
Report of the Chancellor's Task Force for a Veterans-Friendly Campus

Monday, Oct. 29, 2012 from 9:30-10:30 a.m.
Cruising to a Stress Less Career
In this presentation tips for time management, planning, "Who needs to be at the table," setting realistic goals, "saying no," spreading the wealth for participating in projects. Every Registrar or Higher Education Professional knows what is expected of them and this can cause unrealistic expectations and a stress filled career.  There are ways and methods that may be used by a successful registrar to make their life a little less stressed.  These tips and tools will be shared.

Interest Track: Professional Development
Presenters: John-Herbert Jaffry, Registrar, Logan College of Chiropractic

Presentation

Monday, Oct. 29, 2012 from 9:30-10:30 a.m.
Electronic Communication Plan for Graduation Candidates
Missouri State does virtually all graduation candidate communication electronically. This session would be a demonstration of the various tools used, including our home-developed graduation application, automated graduation communication, utilization of an online advising tool to communicate about graduation deficiencies, and queries used by our office and departments to perform various graduation functions. This program would be focused on demonstration of these tools from an end-user perspective. It would not cover the technical IT background to create the home-grown items demonstrated. This session will demonstrate the electronic tools used by Missouri State University to communicate with graduation candidates. Items demonstrated include home-developed graduation application multi-purpose advising communication system, and multiple communication methods used to interact with graduation candidates. The focus will be end-user based rather than IT development based.

Interest Track: Technology

Presenters: Nathan Hoff, Associate Registrar, Missouri State University

Presentation

Monday, Oct. 29, 2012 from 10:45-11:45 a.m.
GoMizzou: A Home-Grown Hand-Held App
GoMizzou is a mobile application that brings the University of Missouri's information to handheld devices. The application operates on iPhones, iPads, iPod Touches and Android OS powered smart phones and tablets. During the session we will discuss the funding, design, development and implementation of goMizzou. The session will also include a demonstration of goMizzou's capabilities and will outline future development plans of goMizzou.

Interest Track: Technology

Presenters: Tom Gittemeier, Assistant Manager of Application Services, University of Missouri

Presentation

Monday, Oct. 29, 2012 from 10:45-11:45 a.m.
Sunshine Law
Missouri's Sunshine Law: The Top 10 Things to Know

Interest Track: Registration and Records

Presenters: Tom Durkin, Public Education Director, Attorney General Office

Monday, Oct. 29, 2012 from 10:45-11:45 a.m.
Will My Credit Transfer
One of the most frequently asked questions from prospective and transfer students is whether or not courses they have taken at another university will transfer to MU and apply towards a degree program here.  Until now it has been a complex process to answer this question, whether it was a phone conversation between Admissions and the prospect, or a paper and pencil calculation by the prospect with their transcripts and our catalog and websites in front of them.  The University of Missouri System recently subscribed to u.select, a product from CollegeSource, that allows any person (prospective student, high school counselor, parent, advisor, etc.) to enter data online college courses taken and then run a degree audit to determine if they will transfer to the UM school and apply towards a degree program.  In this presentation, a collection of MU staff from the offices of Admissions, University Registrar and Student Information Systems will review not only the benefits of an online system in general, but will also walk through our implementation process and discuss the collaborative work that was required to have an end product useful to prospective students and advisors. Will my credit transfer?  One of the most asked questions of colleges and universities and the one not easy to automate.  The University of Missouri subscribed to u.select, a CollegeSource product, that allows prospective and current students to enter college courses online and run a degree audit to determine if they will transfer to our school and apply towards a degree.  It helps take the guess work out of the equation, turning a manually-intensive process to a more efficient, automated one.

Interest Track: Technology

Presenters: Dale Wilcox, Degree Audit Record System Administrator, University of Missouri
Lori Hartman, University of Missouri
Kim Houston, University of Missouri
Marla Hediger, University of Missouri

Presentation

Monday, Oct. 29, 2012 from 10:45-11:45 a.m.
Active Shooter Training
Many of us  trained since childhood for emergency situations such as fires, tornadoes, and earthquakes.  We have trained for these emergencies knowing the likelihood of such an occurrence is slim.   Like fires, tornadoes, and earthquakes, active threat incidents, while uncommon, can have fatal consequences.   Hear about the dynamics of active threat incidents, prevention measures, preparation, and how to react if confronted with an active threat.

Interest Track: Professional Development

Presenters: April Colvin, Sergeant-MU Police Department, University of Missouri

Presentation

Monday, Oct. 29, 2012 from 1:15-1:45 p.m.
Simplify the Catalog. Manage the Curriculum Process
Digital Architecture can evolve the way your campus manages curriculum from inception, through the approval process and publication. Curriculog™ transforms a cumbersome and complex curriculum path into an intuitive, automated process. Acalog™ creates, organizes, and publishes the e-catalog to your institution’s website and for mobile devices. Discover why your peers rave about our efficient implementation process, refined change management, effective training and responsive customer service.

Presenters: Joshua Hoagland, Account Executive, Digital Architecture

Monday, Oct. 29, 2012 from 1:15-1:45 p.m.
Student Authentication: Preparing for Accreditation
This session highlights current technologies developed to aid institutions in the authentication and identity verification of students.  Identification and authentication technologies can help institutions remain compliant with federal guidelines and aid in the deterrence of cheating and fraud.  These technologies demonstrate to accreditors and regulators compliance with student authentication requirements while adhering to the Family Educational Rights and Privacy Act (FERPA) and the Americans with Disabilities Act (ADA). 

Presenters: Andrew Caldwell, Director of Distance Education Sales and Engineering, Kryterion

Monday, Oct. 29, 2012 from 1:15-1:45 p.m.
Herff Jones
HERFF JONES will present information on new ways to recognize special students or student groups at commencement. Theywill also highlight the benefits of using the new RENEW recycled cap & gowns that are in demand by campuses who have a "GREEN" initiative or who are dealing with sustainability issues on campus.

Presenters: Tena Harman and Patty Stone, Herff Jones

Monday, Oct. 29, 2012 from 1:15-1:45 p.m.
Parchment

Monday, Oct. 29, 2012 from 2-3 p.m.
Best Practices for Recruiting and Retaining Underrepresented Students
The demographics of the United States are rapidly changing.  Future projections for the college student population are showing more students of color, first-generation students, non-native students whose first language is not English, and students who will rely heavily on financial aid to complete their degree. This session will examine the best practices for recruiting and retaining these student populations.  It will also highlight specific programs that have been effective at the University of Missouri-St. Louis.   

Interest Track: Admissions and Enrollment Management

Presenters: Alan Byrd, Dean of Enrollment Services, University of Missouri-St. Louis

Presentation

Monday, Oct. 29, 2012 from 2-3 p.m.
Cruising through the Confusion:  Legislative Changes and Updates
Once again, legislation at the State and Federal levels has impacted our work.  We will provide updates and opportunities for question, answers and discussion on topics such as the FERPA updates, the new DOD MOU, Missouri's 25 Core Courses" and reverse transfer requirements.  Additional subjects and proposed or newly passed legislation will be included prior to the conference. Keeping up with State and Federal legislative changes can be difficult.  Join three veteran registrars to hear what's new on the legal front.  This session will cover topics at the federal level such as the FERPA updates of January 2012 to the revised DOD MOU from last spring and summer.  At the State level it will cover the requirements (discussed or possibly mandated by the convergence) for Missouri to establish a library of 25 core courses as well as develop reverse articulation processes.

Interest Track: Registration and Records

Presenters: Brenda Selman, University Registrar, University of Missouri
John Jaffry, Logan College of Chiropractic
Don Morris, Webster University

Presentation

Monday, Oct. 29, 2012 from 2-3 p.m.
Reset Higher Education: How Do We Prepare?

The AACRAO 2012 closing speaker, Kurt Andersen, proposed that the current economic crisis is an opportunity to renew our nation’s values.  Are the changes and crises in higher education an opportunity for us to renew our value?  How do enrollment professionals prepare to be the leaders in a new educational paradigm?  This presentation will discuss the changing higher education environment and provide a forum for discussing the opportunities for MACRAO professionals.

Interest Track: Professional Development
Presenters: Nancy Krogh, Registrar and AACRAO VP for Finance, University of Idaho

Monday, Oct. 29, 2012 from 2-3 p.m.
Project Management 101
Managing a project from beginning to end can be a daunting task if you don’t have the right tools and practices in place.  But even if you have the tools you still need to use them properly.  Project management (PM) is applying the appropriate tools and practices to projects.  This session will provide an introduction to PM, particularly when used in an enrollment management or higher education setting.  It will not only help you understand why PM can be a key to the success of your project, but put you in a position to articulate this for others on your campus.  This session will include a review of the major processes involved in PM and the recommended PM practices and techniques.  Learn about composing your project team, drafting project charters, defining a scope, setting stakeholder expectations, using a task list to guide your work, and detailing deliverables.  See how communication is at the crux of success.  What is a project?  Where do I start?  How do I manage it from beginning to end?  Get an introduction to project management (PM) and the major processes involved particularly in enrollment management and higher education settings.  Learn why PM can be a key to success on your campus.  Review recommended PM practices and techniques.  Come away with tools to plan your project, execute it, monitor the work, control it, and close it out.

Interest Track: Professional Development

Presenters: Lori Hartman, Business Technology Analyst, PMP, University of Missouri

Presentation
Project Charter example
SIS Close Out Summary
SIS Project Task List

Monday, Oct. 29, 2012 from 3:30-4:30 p.m.
Operation: Higher Education
Military students are attending college at higher rates and with greater resources supporting them than ever before.  They bring with them attributes unique among traditional students that can be in and of themselves highly valuable to their home institutions.  However, they also have unique desires of the schools that they choose to attend including recognition for the skills and training they received while serving.  This presentation will be for the benefit of higher education institutions that wish to learn more about transferring in college level credit for military experience.  Topics will include the incentives for schools to make equivalencies for military schools/experience, the student’s perspective on credit transfer policies when selecting a school, and methods for translating service into college credit.  Definitions of “military friendliness” will be addressed along with why schools can benefit from adopting the programs that stem form earning the moniker.  This presentation will be the most beneficial to universities desiring to expand their military and veteran student population and/or want to know the procedures to award transfer credit for service while maintaining academic integrity.

Interest Track: Admissions and Enrollment Management

Presenters: Eric Drummond, Military Services Associate, Columbia College

Presentation


Monday, Oct. 29, 2012 from 3:30-4:30 p.m.

Parents’ Wanted It - Now They Have It! Parent Portal
The four campuses of the University of Missouri System decided a way was needed to allow parent access their student’s information. However, it was also determined that the students themselves should be in control of granting this access. Missouri University of Science and Technology researched how other institutions dealt with this issue, and a parent portal was suggested.  All campuses overwhelmingly agreed to this idea and development soon began.  After a system-wide consensus on the specifics, there is now a nifty parent portal called Additional Authorized Access getting ready to go live. In response to the increasing demands from parents and others for access to student information, the University of Missouri System has developed a parent portal; Additional Authorized Access.

Interest Track: Technology

Presenters: Larry Linneman, Sr. Associate Registrar, University of Missouri
Deanne Jackson, Missouri University of Science and Technology

Presentation

Monday, Oct. 29, 2012 from 3:30-4:30 p.m.
Tracking Student Athletes
How do you help your Athletics Department track their student athletes?  How do you help them make sure their student-athletes are enrolled full-time, in degree-applicable coursework, and not making schedule changes without intervention from the appropriate staff members?  This session will focus on Southeast’s efforts to assist the Department of Athletics ensure that student-athletes are meeting the responsibility of being a student first and athlete second.  Examples of reports and other tools provided the Athletics Department staff will be presented.  Audience will be encouraged to share their methods related to athletic compliance.

Interest Track: Registration and Records

Presenters: Sandy Hinkle, Registrar, Southeast Missouri State University

Presentation

Monday, Oct. 29, 2012 from 3:30-4:30 p.m.
MASFAP/Navigating the Financial Aid Regulations for Admissions and Registrars

This session will provide a panel discussion regarding recent changes in Financial Aid Regulations specifically targeted at Title IV compliance. Representatives from admissions, registrars, and financial aid will provide best practices for how to work collaboratively between these key offices to ensure Title IV compliance on your campus.

Interest Track: Professional Development

Presenters: Doug Swink, Registrar, University of Missouri Kansas City
Chelsey Clark, Associate Director Student Financial Aid, Missouri State University
Nick Prewett, Director Student Financial Aid, University of Missouri
Lynn Stichnote, Director of Admissions, Missouri University of Science and Technology

Presentation

Tuesday, Oct. 30, 2012 from 8:45-9:45 a.m.
International Program Collaboration Strategies among Missouri Community Colleges
A Power Point presentation hosted by several community colleges describing how several  community colleges have worked together to develop international programs and recruit students as well as combine Study Abroad Programs in order to provide more participants. Community colleges serve as the fastest growing market for international students, so developing a strong recruitment program as well as study abroad program can benefit students and the bottom line.

Interest Track: Admissions and Enrollment Management

Presenters: Karla McCollum, Director of Admission, North Central Missouri College
Cristhina Starke, Wentworth Military Academy
Chris Sulincevski, St. Louis Community College

Presentation

Tuesday, Oct. 30, 2012 from 8:45-9:45 a.m.
Diploma Best Practices
This panel discussion will examine the best practices carried out in relation to issuing diplomas.  Panelists come from different institutions and bring varied backgrounds intended to provide diversity and enrich the conversation.

Interest Track: Registration and Records

Presenters: Don Morris, University Registrar, Webster University
Fran Forman, College of the Ozarks

Presentation

Tuesday, Oct. 30, 2012 from 8:45-9:45 a.m.
Document Imaging Best Practices
This presentation will offer tips and tricks for implementing document imaging soluntions on campus in either Admission or Registrar Offices.

Interest Track: Technology

Presenters: Jay Haugen, University Registrar, Saint Louis University

Presentation

Tuesday, Oct. 30, 2012 from 8:45-9:45 a.m.
How TES CollegeSource saved Columbia College evaluators from Mental Disintegration

Columbia College has used TES CollegeSource as our primary research tool for equivalency production since 2007. In July of 2011, we began the process of entering all of our up-to-date equivalency guides into TES Equivalency Manager. Working at a rate of just two hours per week, each evaluator was assigned one school at a time, and once completed, simply picked up another and began again. Our goal was to complete the data entry for 120 schools by March, 2012, export what we have to Ellucian Colleague, then re-evaluate and move forward. In our session we will show how we accomplished this goal and simplified the equivalency process, which lays the groundwork for an automated transfer process.

Interest Track: Technology

Presenters: Scott Ziolko, Senior Evaluator, Columbia College
Tim Horzmann, Assistant Director of System Operations, Columbia College

Presentation

Tuesday, Oct. 30, 2012 from 10-11 a.m.
42-Hour Block and Reverse Transfer
Assisting transfer students is a win for the 2-year institution, 4-year institution and the student.  Learn how OTC proactively identifies and posts the 42-hour block for students and hear how the reverse transfer agreement between MSU and OTC is working.

Interest Track: Admissions and Enrollment Management

Presenters: Lacey Mattheis, Registrar, Ozarks Technical Community College
Becky McCormack, OTC
Dixie Williams, MSU

Presentation

Tuesday, Oct. 30, 2012 from 10-11 a.m.
Funky-techs, Techie-funcs, and the Essential Importance of a United Functional/IT Team
The distinction between IT and functional areas within higher education is blurring. Registrar and admissions professionals are required a higher level of technical expertise and ability to operate and communicate in a blended environment. As a result we are seeing an emergence of funky-techs (and techie-funcs), plus the essential need for functional and technical areas to work effectively and seamlessly as a team. This includes transparency, intentional communication, active listening, role definition, organizational buy-in, acceptance of working in ambiguity, shared goals, selflessness, broadened perspectives, and much more. This session was developed by leaders in both IT and functional areas at Missouri State University to share both successes and lessons learned regarding effective teamwork between these areas.

Interest Track: Technology

Presenters: Rob Hornberger, Registrar, Missouri State University
Brian Edmond, Senior Systems Analyst, Missouri State University

Tuesday, Oct. 30, 2012 from 10-11 a.m.
Taking the Fear out of FERPA-Best practices for training departments within your institution
This session will guide participants through an annual inventory allowing the institution to gather information on who interacts with data and where focused efforts on FERPA training need to occur.  Through the use of a formal inventory your institution will review contracts with outside vendors, consider all systems and system integrations and the users of those systems, and collect information research projects and their various data reporting activity.

Interest Track: Registration and Records

Presenters: Deanna Hunsaker, Registrar, A.T. Still University
Amy McCarty, A.T. Still University

Presentation
ATSU Non-disclosure of directory information form
2012 FERPA Inventory
FERPA Case Studies
Registrar's Office Newsletter
Request for Computer Access to Student Records

Tuesday, Oct. 30, 2012 from 10-11 a.m.
From Boots to Books:How to Deal with Increase in Veterans On-Campus
The Department of Veterans Affairs says enrollment of veterans in college has increased 16-fold and well over 500,000 veterans have traded in their uniforms for text books. With the development of the Post 9/11 GI Bill, and the wars in Iraq/Afghanistan coming to an end, colleges across the state are bound to see dramatic increases of veterans attending classes. At Missouri State University we've developed the Veteran Student Services office and Veterans Incentive Program to meet the growing demands of this unique group of students. In this session we'll discuss unique needs of student-veterans, industry trends for veteran student support on campus and what Missouri State University has done to meet the needs of student-veterans and bolster support across campus. At Missouri State University we've developed the Veteran Student Services office and Veterans Incentive Program to meet the need of military veterans transitioning to civilian life through college campuses. Learn about best practices, what MSU has learned about student-veterans and how we've gotten support from campus administrators to make things happen!

Interest Track: Professional Development

Presenters: Jenifer Kautzman, Assistant Registrar-Veteran Student Services, Missouri State University

Presentation