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The UMKC Registration and Records Office has an open position for a Customer Service Coordinator.
To perform varied and responsible administrative oversight of programs and services within the Registration & Records Office. Duties may include but not limited to:
• Functional lead for Registration and Records customer service team.
• Provide excellent customer service to patrons in-person, over the phone, zoom, or email.
• Answer calls on queue phone line.
• Assist with monitoring office phone queue coverage.
• Monitor and answer Registrar emails.
• Leadership for the front desk of the office including organization of all transcript processes through the National Student Clearinghouse, microfiche searches, and transcript troubleshooting.
• Primary leadership for processing student deferment requests and certifications of enrollment.
• Organization of the refund petition process for students and university administrators.
• Assist with testing software upgrades and new functionality to software systems such as Pathway (PeopleSoft), National Student Clearinghouse, and Perceptive Content.
• Uphold and perform operating procedures for academic policies, including verifying appropriate approvals, collecting and validating documentation, and conduct data entry.
• During peak times assist with processing add/drop forms, grade changes, GPA adjustment, etc. to ensure adequate turnaround time
• Other duties as assigned.
• The candidate for this position will work closely with the student service team, the assistant registrar, academic advisors in the academic units, and peers in other enrollment management offices.
Anyone interested in this position (Job ID 39926) can apply on our website: https://info.umkc.edu/hr/careers/staff-positions/ |
