The 84th Annual MACRAO conference will be held on Oct 26-30. For health and safety concerns, we have moved the conference online and virtual! The cost of registration has been reduced to $10 for members and $25 for non-members.

See the Conference Schedule below, please note that this could adjust slightly between now and the conference as things change. Opening Session, Education Sessions, and Closing Session/Business Meeting should not change. 

Register for the conference

Don't forget to scroll to the bottom of this page to nominate your colleagues for our Annual MACRAO Awards!

MACRAO 2020 CONFERENCE SCHEDULE

Day 1, October 26:

9:00-10:30 a.m.                   Welcome: President Jen Crump (15 minutes)

                                             Housekeeping Issues-Conference Chair Dixie Williams (5 minutes)

                                             AACRAO Representative (15 minutes) – Tim Amyx, Vice President at Large

                                             Legislative Update (20 minutes) – VP Government Relations Brenda Selman

                                             Jill Brown—Motivational Speaker (30 minutes) https://collisionsofawesomeness.com/

                                             Closing of Opening Session (5 minutes)

11:00 a.m. - 12:00pm           Campus Partner Partners Fair - Drop In Fair - come meet our Campus Partners and Vendors

12:00-1:00pm                       New attendee Luncheon, hosted by New Member Chair Valeri Reynolds & MACRAO Board

2:00 -3:00pm                        Session 1:
                                             Session 2:

2:00 - 4:00pm                       Campus Partners Fair - Drop In Fair - come meet our Campus Partners and Vendors

5:30- 7:00                             Social with Trivia/Jeopardy or some other virtual game, BYOB, BYO dinner

Day 2, Tuesday, October 27:

9:00 -10:00am                      Session 1:
                                             Session 2:

2:00-3:00 p.m.                      Session 1:
                                             Session 2: 

Day 3, Wednesday, October 28:

8:30 - 9:00am                       Past Presidents Coffee – Hosted by President Jen Crump and MACRAO Board - Invitation Only

9:00-10:00 a.m.                    Session 1:
                                             Session 2: 

12:00-1:00                            Enrollment Managers Town Hall Brown Bag Lunch

2:00-3:00 p.m.                      Session 1:
                                             Session 2:

 3:00-4:30 p.m.                     Virtual Vendor Fair

Day 4, Thursday, October 29:

9:00-10:00 a.m.                  Session 1:
                                           Session 2:

12:00-1:00 p.m.                  Admissions/Registrar's Town Hall Brown Bag Lunch

2:00-3:00 p.m.                   Session 1:
                                          Session 2:

Day 5, Friday, October 30: WEAR YOUR SCHOOL COLORS

9:00-10:00 a.m.                Business Meeting (including changing of the guard)- President Jen Crump

                                          Awards- Past President Doug Swink

                                          Closing Giveaways (Door Prizes) - President Elect Terri Vogel & Conference Chair Dixie Williams   

Check out what the sessions are and then register! 

Track: 

Registration and Records

Session Title:

Leveraging Technology for Student Success 2.0

Session Description:

A follow up to last year's session, come learn how the Registrar's Office at the University of Missouri - St. Louis has progressed in their pursuit of becoming paperless. How far have we come since last year, and how has COVID-19 pushed us along this journey and caused us to think outside the box. We'll discuss things like our major change process, switching to pass/fail, grade modifications, and how students can submit forms securely.

Presenter(s):

Mary Tackett, University of MIssouri - St. Louis

Session Title:

Changing Course Schedules on the Fly: Lessons Learned

Session Description:

Responding to COVID has provided many challenges and obstacles for course scheduling. While the University of Missouri system schools are alike in many ways, different parameters and distinct student populations necessitated a unique response from each campus. This panel will discuss the individual approaches taken by each campus, what resources were used, what was done the same and how problems were managed. Come be a part of the discussion as we use lessons learned to move forward with responding to the pandemic.

Presenter(s):

Danielle Faucett, University of Missouri - St. Louis
Amy Carlson, University of Missouri - Kansas City
Carla Whitney, University of Missouri

Session Title:

Entering Uncharted Territory: MU's Experience Implementing a Service Management Platform

Session Description:

The Office of University Registrar staff receive duplicate and multiple requests form customers (faculty, staff and students) making it difficult to manage as well as identify who is working on the requests. In addition, the office has 7 resources accounts to field various questions and requests from multiple entry points. Lastly, customers find forms to be meaningless. The office wanted to provide consistency of information to users/customers, clarity on users assigned to requests, transparency of emails, workflow management of timely and consistent communication, and a portal for customers to use for requests and self-service. The project covered work to design, build, test and launch the Cherwell Service Management platform according to our business requirements.

Presenter(s):

Brenda Selman, Assistant Vice Provost and University Registrar
Victor Price, Associate Registrar,
Paula Thies, Assistant Registrar

Session Title:

Graduation Efficiency

Session Description:

Park University has moved from using a digital paper pushing process to a report driven process to identify students graduating, to notify students and advisors of requirements, to post degree statements, and to print diplomas. The report-centric process has allowed multiple people to assist with the processes, improved communication to students, and helped reduce the turnover time from the end of term to statement placement.

Presenter(s):

Allyson Price, Park University
Brandi Schaffer, Park University
Melissa Geier, Park University

Session Title:

Core 42 Best Practices

Session Description:

This session will review the latest updates related to CORE 42 and MOTR courses.  Various institutions will share the best practices that they have developed to manage CORE 42 and transfer of MOTR courses.  Come with ideas, questions and a willingness to share your own tips and tricks and best practices.

Presenter(s):

Connie Holder, Mineral Area CC
Brenda Selman, MU

Enrollment Management 

Session Title:

Role of Faculty and Academic Administrators in SEM Planning

Session Description:

Missouri State University prioritized faculty involvement in the SEM process. This session will cover proactive measures taken to help engage faculty, the SEM structure that ensured academic representation, a kickoff event that highlighted the “academic marketplace,” benchmark events that allowed faculty to assess progress, effective communication tools, and the structure of the chief enrollment management officer position that helped create synergy between academic and non-academic areas.

Presenter(s):

Rob Hornberger, MIssouri State University

Session Title:

A University’s Journey in Developing a SEM Plan

Session Description:

Missouri State University developed a SEM plan during the 2019-20 academic year. This session will outline proactive measures taken to start with a positive perception and engagement from the campus community, who was involved, how specifically faculty and academic administrators were engaged, the steps/phases of the process, benchmark events to help assess the process and keep momentum, outcomes, and our efforts in integrating with the University’s development of a new long-range plan.

Presenter(s):

Rob Hornberger, Missouri State University

Professional Development 

Session Title:

I Got Friends in All Places

Session Description:

Make relationships, use those relationships to help you venture through these unprecedented times. The more people you know the easier it will be to muddle through the mess together. Help each other, learn from each other and work together for the common goal.

Presenter(s):

Kristy Giacomelli-Feys, Missouri Science & Technology

Session Title:

Radical Candor

Session Description:

Presenter(s):

UM System Human Resources

Session Title:

Implicit Bias and How to Address It

Session Description:

Presenter(s):

Dr. Justin Mallett, Associate Provost for Diversity, Equity, and Inclusion, Northwest Missouri State University

Admissions 

Session Title:

Hosting Events during COVID-19

Session Description:

Is your campus deliberating on how to host on-campus events again? Do you need tips for hosting virtual events? Come learn how Southeast Missouri State University navigated hosting virtual events for the first time to hosting on-campus events during a pandemic with social distancing guidelines in place. Topics to be covered:1. Tips on what worked and didn't work. 2. Best practices using CDC guidelines for events and gatherings. 3. Campus support needed to successfully host events.4. Managing expectations and reviewing feedback from families.

Presenter(s):

Lenell Hahn, Director of Admissions, Southeast Missouri State University

Technology

Session Title:

Remote Collaboration

Session Description:

In light of recent events, the Registrar's Office was forced to have all employees work 100% remote. Using Microsoft Teams, Citrix desktop and Zoom, the office was able to maintain productivity without disruption of services. As an added bonus, communication improved and we built stronger relationships across the office.

Presenter(s):

Melissa Geier, Park University

Nominations now open for MACRAO Annual Awards

Submit nomination